Frequently Asked Questions
Find answers to common questions about Yourflix service, setup, and features.
General Questions
Yourflix is a premium TV service that provides access to over 60,000 live TV channels and 100,000+ VOD content. Our service delivers high-quality playback in HD, 4K, and 8K resolution across all your devices including Firestick, Smart TVs, phones, tablets, and computers.
Yourflix provides TV delivery technology that allows users to access content. We do not host, store, or distribute any content ourselves. Users are responsible for ensuring their usage complies with local laws and regulations. We recommend using the service for accessing content you are legally entitled to view.
Yourflix operates on high-performance servers with 99.9% uptime. We use anti-freeze technology and multiple server locations to ensure smooth, uninterrupted playback even during peak hours and major live events.
Device & Setup
Yourflix is a premium TV service that provides access to over 60,000 live TV channels and 100,000+ VOD content. Our service delivers high-quality playback in HD, 4K, and 8K resolution across all your devices including Firestick, Smart TVs, phones, tablets, and computers.
Yourflix is compatible with a wide range of devices including: Amazon Firestick (all models), Android TV and boxes, Smart TVs (Samsung, LG, Sony, etc.), iOS devices (iPhone, iPad), Android phones and tablets, Windows PC, Mac computers, and MAG set-top boxes. Our service supports multiple simultaneous connections depending on your plan.
Installation varies by device but is typically straightforward. For Firestick, you can sideload the app using the Downloader app. For Smart TVs and mobile devices, installation instructions are provided after signup. Our support team can assist with any installation questions.
For optimal playback, we recommend: 10 Mbps for SD quality, 25 Mbps for HD quality, 50 Mbps for 4K quality, and 100 Mbps for 8K quality. A stable connection is more important than raw speed. Wired ethernet connections are recommended for the best experience.
Subscription & Billing
Getting your free trial is simple. Visit our pricing page, select the free trial option, and complete the brief signup form. You'll receive 24-hour full access to all features instantly. No credit card is required to start your trial.
We offer four subscription plans: 1 Month ($15), 3 Months ($29), 6 Months ($39), and 12 Months ($59). All plans include full access to every feature, channel, and VOD content. Longer plans offer better per-month value.
Yes, we offer a 7-day money-back guarantee on all subscription plans. If you're not completely satisfied with our service within the first 7 days, contact our support team for a full refund. No questions asked.
Each subscription includes 1 connection by default. This means you can watch on one device at a time. If you need multiple simultaneous connections (for family members or multiple TVs), we offer multi-connection plans. Contact our support for details.
Content & Features
Yourflix provides access to over 60,000 live TV channels from around the world, plus 100,000+ VOD titles including movies, TV series, and documentaries. Our content library is updated regularly with new channels and content.
Yes, we have an extensive sports selection with over 5,000 sports channels. This includes major networks for football, basketball, soccer, cricket, MMA, boxing, tennis, golf, and more. We also provide access to major live events and pay-per-view content.
Yes, Yourflix includes a comprehensive Electronic Program Guide that shows current and upcoming programming for most channels. The EPG is updated regularly and makes it easy to find and schedule your viewing.
Most of our content is available in HD (720p/1080p), with a large selection in 4K Ultra HD and select content in 8K. The actual quality depends on the source content and your internet connection speed.
Support & Troubleshooting
Our customer support team is available 24/7. You can reach us through the contact form on our website, email, or live chat. We typically respond to inquiries within a few hours during business hours.
Occasional channel issues can occur. First, try refreshing your playlist or restarting the app. If the issue persists, contact our support team with the channel name and we'll investigate. We regularly monitor and maintain our feeds for optimal performance.
Our channel list is updated regularly to add new channels, remove inactive ones, and improve feed quality. Major updates typically occur weekly, with minor adjustments happening daily as needed.