Refund Policy

7-Day Money-Back Guarantee

At Yourflix, we stand behind the quality of our service. We offer a 7-day money-back guarantee on all subscription plans. If you’re not completely satisfied with our service within the first 7 days of your subscription, you may request a full refund.

Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

• Request must be made within 7 days of purchase
• First-time subscription purchase (renewals are not eligible)
• Account must not have violated our Terms of Use
• Must provide valid reason for refund request

How to Request a Refund

To request a refund:

1. Contact our support team via the contact page
2. Provide your account email address and purchase details
3. Explain the reason for your refund request
4. Allow 24-48 hours for our team to process your request

Refund Processing

Once your refund request is approved, we will process the refund to your original payment method within 5-10 business days. The exact timing depends on your payment provider. You will receive an email confirmation once the refund has been processed.

Non-Refundable Situations

Refunds may not be granted in the following situations:

• Request made after the 7-day guarantee period
• Subscription renewal purchases
• Account terminated due to Terms of Use violations
• Issues caused by user’s internet connection or device
• Reseller credit purchases

Technical Issues

Before requesting a refund for technical issues, we encourage you to contact our support team. Many technical problems can be resolved quickly with proper troubleshooting. Our team is available 24/7 to assist you.

Partial Refunds

In some cases, at our discretion, we may offer partial refunds for subscriptions beyond the 7-day period if there are extenuating circumstances. Each case is evaluated individually by our support team.

Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact our support team. We’re here to help.